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Terms and conditions

INSIDEOUT 25 APP USER TERMS

Last Updated: 25TH MARCH 2026
 

IMPORTANT: CRISIS AND EMERGENCY SUPPORT

InsideOut is not a crisis service.

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If you are experiencing a medical emergency, are at risk of harming yourself or others, or are in immediate danger, you must contact:

  • Emergency services (e.g. 999 in the UK)

  • Your GP or a qualified healthcare professional

  • A recognised crisis support service (e.g. Samaritans)

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InsideOut is intended as a supplement to, not a replacement for, professional medical or mental health care.

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1. About Us

These Terms govern your use of the InsideOut mobile application (the “App”) and related services (the “Services”).

The App is operated by:

InsideOut25 Limited
(“InsideOut”, “we”, “us”, “our”)

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2. Acceptance of Terms

By creating an account and using the App, you agree to these Terms.

If you do not agree, you must not use the App.

We may update these Terms from time to time. Continued use of the App constitutes acceptance of any updates. Where changes are material, we will take reasonable steps to notify you.

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3. Nature of the Services

InsideOut provides a combination of:

  • AI-guided mental wellbeing support

  • Psychoeducational content (including CBT and MBSR-based materials)

  • Self-reflection tools (e.g. journaling, mood tracking)

  • Access to third-party therapists and coaches (“Practitioners”), including matching and booking services

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Important distinctions

  • AI-based features are not clinical services

  • Therapy and coaching services are provided by independent Practitioners, not InsideOut (unless explicitly stated)

  • InsideOut acts as a platform and intermediary, facilitating access to Practitioners

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4. Therapists and Coaches

We may connect you with licensed therapists or qualified coaches (“Practitioners”).

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Relationship with Practitioners

  • Practitioners are independent professionals

  • They are not employees or agents of InsideOut unless explicitly stated

  • Any therapy or coaching relationship is between you and the Practitioner

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Our role

InsideOut:

  • Performs reasonable onboarding checks (e.g. qualifications, experience, and credentials where applicable)

  • Provides tools for matching, communication, and booking

However, InsideOut does not:

  • Provide clinical supervision of Practitioners

  • Control or direct clinical decisions

  • Guarantee the suitability of any Practitioner

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Your responsibility

You are responsible for:

  • Deciding whether to engage with a Practitioner

  • Determining whether a Practitioner is appropriate for your needs

If you have concerns about a Practitioner, please contact us at support@lettheinsideout.com

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5. AI and Automated Decision-Making

InsideOut uses artificial intelligence to generate responses and personalise your experience.

By using the App, you acknowledge:

  • Responses are generated by AI systems and not human clinicians

  • Outputs may be inaccurate, incomplete, or unsuitable

  • AI features may recommend or match you with Practitioners; these recommendations are automated and not clinical judgments

We may apply automated safety measures, including:

  • Content moderation

  • Restricted functionality in certain scenarios

  • Redirection to external support resources

We reserve the right to:

  • Modify or limit responses

  • Interrupt interactions where safety concerns arise

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6. Eligibility

To use the Services, you must:

  • Be 18 years or older

  • Provide accurate and complete registration information

  • Be eligible under any employer-provided access (if applicable)

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7. Accounts and Security

You agree to:

  • Keep your login credentials secure

  • Not share your account

  • Notify us of any unauthorised use

We may suspend or terminate your account where:

  • There is misuse, fraud, or abuse

  • Security risks are identified

  • These Terms are breached

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8. Acceptable Use

You must not:

  • Use the App for unlawful purposes

  • Reverse engineer, copy, or resell the App

  • Use the App to provide services to others

  • Upload or share harmful, abusive, or illegal content

We reserve the right to suspend access and report activity where required.

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9. Privacy and Data Protection

Your use of the App is subject to our Privacy Policy and Cookie Policy.

We process personal data in accordance with UK GDPR and applicable data protection laws.

This may include:

  • Information you provide (including health-related data)

  • Interaction data used to improve the Services

  • Data processed via secure third-party providers (e.g. cloud infrastructure)

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10. Health and Educational Content Disclaimer

All content provided through the App is for informational and educational purposes only.

It is not intended to:

  • Diagnose medical or mental health conditions

  • Provide medical advice or treatment

  • Replace consultation with a qualified professional

Where you engage with a Practitioner:

  • Any advice or treatment is provided directly by that Practitioner

  • InsideOut does not provide clinical services unless explicitly stated

  • InsideOut does not supervise clinical decision-making

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11. Availability of the App

The App is provided on an “as is” and “as available” basis.

We do not guarantee:

  • Continuous or uninterrupted access

  • That the App will be error-free

  • That all features will remain available

We may update, modify, or discontinue features at any time.

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12. Intellectual Property

All intellectual property rights in the App and Services are owned by InsideOut or its licensors.

You are granted a limited, non-exclusive, non-transferable licence to use the App for personal use only.

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13. Liability

To the fullest extent permitted by law, InsideOut is not liable for:

  • Any reliance on AI-generated content

  • Decisions made based on use of the App

  • Any acts, omissions, advice, or services provided by Practitioners

  • Outcomes resulting from therapy or coaching sessions

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot legally be excluded

Any liability we do have is limited to losses that are reasonably foreseeable.

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14. Employer-Sponsored Access

If your access is provided via an employer:

  • Your employer determines your eligibility

  • Access may end if your employment ends

  • We may share limited usage data as agreed contractually (excluding identifiable health data unless explicitly agreed)

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15. Suspension and Termination

We may suspend or terminate your access:

  • If you breach these Terms

  • For safety, legal, or security reasons

  • If your employer agreement ends

You may request to close your account at any time.

We may retain certain data as required by law or our Privacy Policy.

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16. Contact

For support or queries:

support@lettheinsideout.com

We may retain certain data as required by law or our Privacy Policy.

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17. App Store Terms

Specific Terms relating to your relationship with Apple Apple Inc. (Apple) is not a party to this Agreement however Apple and Apple’s subsidiaries are third party beneficiaries of this Agreement and upon your acceptance of this Agreement, Apple will have the right to enforce this Agreement against you as a third-party beneficiary. InsideOut (not Apple) is solely responsible for this App. When you download your App through Apple’s iTunes, Apple’s App Store Terms of Service also apply. We are not responsible for how Apple uses your personal information entered via its App Store. Your use of the App is subject to compliance with the Usage Rules set out in the App Store Terms of Service. If your App does not comply with any express, voluntary warranty given by Apple, you should notify Apple and Apple will refund the purchase price (if applicable). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and subject to the exclusions above, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be InsideOut’s sole responsibility. InsideOut (not Apple) is responsible for providing any maintenance and support of the App. Responsibility as Between InsideOut and Apple. To the extent such claims are not effectively disclaimed in this EULA, InsideOut (not Apple) is responsible for: addressing any claims from you or any third party relating to a the App, or your use and/or possession of the App, including: (i) product liability claims; (ii) any claim that the App fails to conform with any applicable legal or regulatory requirement; (iii) claims arising under consumer protection, privacy or similar legislation; and (iv) any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of the App to conform to any warranty; and the investigation, defence, settlement and discharge of any third-party claim that an App or your use or possession of an InsideOut App infringes their intellectually property rights.]

OR

Specific Terms relating to your relationship with Google Inc. (Google) is not a party to this Agreement however Google and Google’s subsidiaries are third party beneficiaries of this Agreement and upon your acceptance of this Agreement, Google will have the right to enforce this Agreement against you as a third-party beneficiary. InsideOut (not Google) is solely responsible for this App. When you download your App through Google Play, Google’s Terms of Service also apply. We are not responsible for how Google uses your personal information entered via its Store. Your use of the App is subject to compliance with the Usage Rules set out in the Google Terms of Service. If the App does not comply with any express, voluntary warranty given by Google, you should notify Google and Google will refund the purchase price (if applicable). To the maximum extent permitted by applicable law, Google will have no other warranty obligation whatsoever with respect to the App, and subject to the exclusions above, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be InsideOut’s sole responsibility. InsideOut (not Google) is responsible for providing any maintenance and support of the App. Responsibility as Between InsideOut and Google. To the extent such claims are not effectively disclaimed in this EULA, InsideOut (not Google) is responsible for: addressing any claims from you or any third party relating to a the App, or your use and/or possession of the App, including: (i) product liability claims; (ii) any claim that the App fails to conform with any applicable legal or regulatory requirement; (iii) claims arising under consumer protection, privacy or similar legislation; and (iv) any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of the App to conform to any warranty; and the investigation, defence, settlement and discharge of any third-party claim that an App or your use or possession of the App infringes their intellectually property rights.

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